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Location / Nearby Misibis Bay Resort Day Pass

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Image Misibis Bay Resort Day Pass

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Tina Marie M
⏳ 12-2021
4.6

Incompetent Front Desk Officers

So we took the day tour consumable. The rate was Php 1600 per pax. This includes the 500 entrance fee for fri-sun visit and 1100 that can be used for tranfers, meals, and activities. Since the consumables are nonrefundable, we made sure to maximize it. But as we checked out the front desk officers told us that we still do have unused balance. We repeatedly confirm of its true because based on our calculation we already consumed everything. But they insisted that we still do have. Since 2 front desk officers confirmed it, we thought its true. So we went back to get some souvenirs and ordered some food for take out. Upon checking with the desk officers, they told us that we successfully consumed everything but we have to pay the excess. So i paid the excess, she gave us OR and a gate pass. When I checked my change and OR, I wonder why the amounts are same. So i went back again and told them THEY GAVE ME WRONG CHANGE and they were sorry. 4 hours after an unknown number was calling me, she introduced herself as the desk officer that time and told me that i still have liability. She told me that they INCORRECTLY CALCULATED MY BILL AND i was surprised. We asked them several times to check it before we check out but they insisted that we still do have consumables. We didnt plan to overspend actually but NOW THEYRE ASKING TO PAY THEIR OWN ERROR. WE FELT LIKE WE WERE SCAMMED.

SO TO EVERYONE PLANNING THEIR TRIP. DONT TRUST THEIR DESK OFFICERS IMMEDIATELY AND ALWAYS CHECK YOUR CHANGE AND BILL THOROUGHLY... YOU MIGHT GET ROBBED AND PAY EVERYTHING UNPLANNED AND WITHOUT YOUR INTENTION.
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